Professional Document Shredding Services
Professional Document Shredding Services
We Shred It Ltd
Last updated: July 2026
Please read these Terms and Conditions (“Terms”) carefully before using the services provided by We Shred It Ltd (“we”, “us”, “our”, “the Company”). By booking, ordering, or otherwise using our shredding services, you (“the Customer”, “you”) agree to be bound by these Terms.
We Shred It Ltd is a professional document shredding company registered in England.
Registered Office: We Shred It Ltd, Kingsway House, 40 Foregate Street, Worcester, England WR1 1EE
Contact: Email: [email protected] | Phone: 0800 999 1002
2.1 We provide professional document and confidential waste shredding services, including but not limited to on-site shredding, off-site/bulk shredding, one-off collections, and scheduled recurring collections for businesses and individuals.
2.2 Service availability, collection frequency, and pricing will be confirmed at the point of booking or as set out in your individual service agreement.
2.3 We reserve the right to refuse to collect or process any material that we reasonably believe to be hazardous, illegal, or unsuitable for shredding, including but not limited to flammable, wet, or contaminated materials.
3.1 Bookings can be made via our website, by telephone, or by email.
3.2 We will make reasonable efforts to collect materials within the agreed time window. However, collection times are estimates and not guaranteed, and we accept no liability for delays caused by circumstances outside our reasonable control (see Section 9).
3.3 You are responsible for ensuring that materials for shredding are accessible, correctly prepared, and available for collection at the agreed time. Missed collections due to inaccessibility or customer unavailability may incur an additional charge.
3.4 For recurring or scheduled collections, changes to frequency, volume, or cancellation must be requested with at least 48 hours’ notice, unless otherwise agreed in writing.
4.1 We understand the sensitive nature of the materials we handle. All documents collected for shredding are treated as confidential from the point of collection until destruction is complete.
4.2 Materials are securely transported and destroyed in accordance with industry best practice and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
4.3 A Certificate of Destruction is provided as standard with every completed service, confirming that your materials have been securely shredded.
4.4 While we take all reasonable precautions to ensure the security of materials in our possession, we cannot be held liable for any breach of confidentiality that occurs prior to collection or as a result of information you have chosen to disclose separately.
5.1 All prices are as quoted at the time of booking and are subject to change for future bookings.
5.2 Unless otherwise agreed, payment is due upon completion of the service or in accordance with the payment terms set out in your invoice or service agreement.
5.3 We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
5.4 Additional charges may apply for excess volume, missed collections, redelivery, or non-standard materials, and will be communicated to you in advance where reasonably possible.
6.1 One-off bookings may be cancelled or rescheduled free of charge with at least 24 hours’ notice.
6.2 Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
6.3 Recurring service contracts may be cancelled in accordance with the notice period set out in the applicable service agreement.
6.4 Refunds, where applicable, will be processed within a reasonable timeframe and by the original method of payment.
7.1 You confirm that you have the legal right to dispose of any materials submitted for shredding.
7.2 You agree not to include any hazardous, illegal, or prohibited items within materials presented for shredding.
7.3 You are responsible for removing any items not intended for destruction (e.g. valuables, non-paper items) prior to collection, unless a specific service has been agreed to handle mixed materials.
8.1 We will carry out our services with reasonable care and skill.
8.2 To the fullest extent permitted by law, we accept no liability for any indirect or consequential loss, including loss of business, profits, or data, arising from the use of our services.
8.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under English law.
8.4 Our total liability in respect of any claim arising from our services shall not exceed the total fees paid by you for the service in question.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, traffic disruption, industrial action, or other unforeseeable events.
If you are unhappy with any aspect of our service, please contact us at [email protected] or 0800 999 1002, and we will do our best to resolve the matter promptly.
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of our services after such changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We Shred It Ltd
Kingsway House, 40 Foregate Street, Worcester, England, WR1 1EE
Email: [email protected]
Phone: 0800 999 1002
© 2026 We Shred It. All rights reserved.
